At KKN Publication, part of KKN Media Group, we strive to provide high-quality book publishing services and ensure customer satisfaction. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for our services. By using our services, you agree to the terms of this policy.

2. Cancellation Policy

a. Service Cancellation by Client If you wish to cancel a service, please notify us as soon as possible. Cancellations can be requested by contacting us via email or phone. The eligibility for a refund upon cancellation will depend on the status and progress of the service:

  • Before Service Commencement: If the cancellation request is received before we have started working on your project, you will be eligible for a full refund of any payments made.
  • During Service Delivery: If the cancellation request is received after work on your project has commenced, you will be eligible for a partial refund based on the amount of work completed up to the point of cancellation. The exact refund amount will be determined at our discretion.

b. Service Cancellation by KKN Publication KKN Publication reserves the right to cancel a service at any time due to unforeseen circumstances or if the client breaches any terms of our agreement. In such cases, you will receive a full or partial refund, depending on the nature and timing of the cancellation.

3. Refund Policy

a. Eligibility for Refunds Refunds are issued based on the following conditions:

  • Service Not Provided: If you have made a payment for a service that we are unable to provide, you will be eligible for a full refund.
  • Partial Completion: If a service has been partially completed and you cancel the service, you may be eligible for a partial refund. The amount of the refund will be determined based on the work completed and expenses incurred by us up to the point of cancellation.
  • Quality Issues: If you are dissatisfied with the quality of our service, please contact us within 7 days of receiving the service deliverables. We will review your concerns and, if deemed valid, may offer a partial or full refund or provide a resolution to address the quality issues.

b. Non-Refundable Services Certain services may be non-refundable, including but not limited to:

  • Services that have been fully completed and delivered
  • Custom services that require significant resources or third-party involvement
  • Any fees paid to third-party vendors or partners as part of the service

4. Refund Process

To request a refund, please contact us with the following details:

  • Your name and contact information
  • Service order details
  • Reason for the refund request

We will review your request and respond within 7 business days. Approved refunds will be processed using the original payment method within 14 business days of approval.

5. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. Your continued use of our services after the posting of any changes constitutes your acceptance of the revised policy.